Imagine the scenario when you have an appointment with your doctor and you are late for it. You rush fast to the doctor’s place so as to not miss the valuable appointment and when you ultimately get there, while feeling the breathlessness, you are requested to wait for some time. You may feel that it is okay to wait for something that’s beneficial for you and thus agree without any complaints. But, after half an hour, you got to know that there are still some patients ahead before you can take up your turn. The tummy is feeling angry because of hunger pangs and the staff present there is just giving you no idea about the expected wait time.
So, if you too are associated with some business, which deals with a lot of customers on daily basis and thus queues are the regular part of work culture at your place, then they may also feel the same during their wait! Here are the few ways by which you can manage the waiting customers at your place, without leaving them in an angry mood.
Take a look-
Appoint someone to attend with greetings- If someone is entering your business area for your service and you are not able to attend them for the moment, then there must be someone who can just make them feel attended till that time.
Keep the things going- It should be well conveyed to the customers that the staff is working towards their requests and is striving to help them as quickly as possible. The queues when keep moving at a static speed reassures the customers that they are soon going to get their turn.
Let them know the expected waiting time- When you are truthful to your clients, they will surely understand your situation. This will help them plan their activities likewise and thus will avoid the angry situation of unknown waits.
Comfortable waiting lines- The tightly packed lines with pushes and jerks are always a big No-No for any business. You have to make sure that the queues in which your customers are waiting to get their task done should be comfortable as well as disciplined. Installation of Proper Queue Management Equipment like Queue Posts, Rope Posts, and Belt Posts etc. can help you in a better way to achieve this aim.
Distractions or Information- The more you can keep your customers distracted and informed, the easier will be the waiting times. You can do this by writing interesting things on Sign Boards near the Queues or by having other entertainment facilities in the waiting area.
Get them ready- Try to prepare them in full before their turn. For example, the Sign Boards near the Line Ending Points can tell them to keep the required documents ready before their turn. This will make the service process fast and decrease the waiting time for other customers.
So, next time try to follow these tips in your business and no customer will leave the queue after getting antsy.
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